At Tekwain Shop, we want you to be completely satisfied with your purchase. Below are the details regarding our shipping and return policies. Please read them carefully before placing an order.
1. Shipping Policy
We offer reliable and efficient shipping to ensure your order reaches you as quickly as possible.
Processing Time
- Orders are processed and shipped within 1-3 business days after payment is confirmed.
- Please note that processing time may vary during peak seasons or holidays.
Shipping Methods
- We offer various shipping methods depending on your location and the size of your order. The available shipping options will be shown during checkout.
- Standard shipping usually takes 5-7 business days for delivery, while expedited shipping can take 2-4 business days.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight, size, and destination of the items in your order.
- Free shipping may be available for certain promotions, or orders over a specified amount. Look for announcements on our homepage or during checkout.
International Shipping
- We currently offer international shipping to select countries. Shipping times and costs for international orders may vary.
- Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your package.
Issues with Shipping
If you experience any issues with your shipping, such as delays, lost packages, or incorrect delivery, please contact us at support@tekwainshop.com. We will investigate the issue and assist in resolving it.
2. Return Policy
We want you to be fully satisfied with your purchase from Tekwain Shop. If you are not happy with your order, you may return it under the following conditions.
Eligibility for Returns
- Items must be returned within 14 days of receiving your order.
- To be eligible for a return, products must be unused, in their original packaging, and in resellable condition.
- Certain items, such as personalized or clearance products, may not be eligible for return. Please check the product description for any exclusions.
How to Return an Item
- Contact Us: Email us at support@tekwainshop.com with your order number and the reason for your return.
- Return Authorization: Once we approve your return request, we will provide you with detailed instructions on how to return the item.
- Shipping the Return: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your product.
Refunds
- Once we receive and inspect the returned item, we will issue a refund to the original payment method.
- Please note that the original shipping costs are non-refundable unless the return is due to our error or a defective product.
- Refund processing times may take up to 5-7 business days depending on your payment method.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at support@tekwainshop.com.
- We may request pictures of the item and its packaging to assist in processing your return or exchange.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired product.
3. Contact Us
If you have any questions about our shipping and return policies or need assistance with your order, please contact us:
Email: support@tekwainshop.com