Delivery and Packing – Tekwain Shop

At Tekwain Shop, we take pride in ensuring your products arrive safely and on time. Below is our Delivery and Packing policy to provide you with a smooth and reliable shopping experience.

1. Delivery Policy

We aim to deliver your orders as quickly and efficiently as possible, ensuring they reach you in perfect condition.

Delivery Time

Standard Delivery: Typically, 5-7 business days from the date of shipment, depending on your location.
Expedited Delivery: Typically, 2-4 business days for faster delivery, available at checkout for an additional charge.

Please note: Delivery times may vary based on product availability, shipping address, and public holidays.

Delivery Charges

Shipping fees are calculated at checkout based on the size, weight, and destination of the items in your order.
Free shipping may apply during promotions or if your order exceeds a certain amount. Look for announcements on our homepage or during checkout for such offers.

International Delivery

We offer international shipping to selected countries. Delivery times and shipping charges will vary depending on the destination.
International orders may incur customs duties or taxes, which are the responsibility of the customer. Please check with your local customs office for more details.

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking details so you can follow the progress of your package until it arrives at your doorstep.

Delivery Issues

If you encounter any issues with delivery, such as delays or missing packages, please contact us immediately at support@tekwainshop.com. Our customer service team will work with the courier to resolve the issue promptly.

2. Packing Policy

We understand the importance of ensuring that your products arrive safely and in excellent condition. That’s why we carefully pack each order with the utmost attention to detail.

Packaging Materials

We use high-quality, eco-friendly packing materials to ensure your products are well-protected during transit.
All items are securely wrapped and cushioned to prevent damage during handling and delivery.

Gift Wrapping (Optional)

Gift wrapping may be available for certain items. You can select this option during checkout for an additional charge.
Gift wrapping includes high-quality wrapping paper and a card with a personalized message (if requested).

Special Requests

If you have special packing requests or need assistance with packaging (e.g., fragile items), please contact us via email at support@tekwainshop.com before placing your order. We will do our best to accommodate your needs.

3. Packaging for Returns

If you need to return a product, please ensure it is packed securely to avoid damage during return shipping.

Repack the item in its original packaging, if possible.
If the original packaging is no longer available, use a strong, sturdy box with adequate cushioning to protect the product.

For more details on our Returns Policy, please refer to the separate Returns page on our website.