Welcome to Tekwain’s Help Center! We’re here to assist you with all your questions and concerns. Browse our topics below or reach out to our support team for further help.
Order Tracking
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can also track your order by logging into your account and visiting the ‘My Orders’ section.
What if I haven’t received my order?
If your order is delayed, please contact our support team with your order number, and we will assist you.
Returns & Refunds
What is Tekwain’s return policy?
You can return items within 30 days of receiving your order. Products must be unused and in original packaging.
How do I start a return?
Visit our Returns Page to initiate a return or contact our customer service team.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Payment Methods
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options. Full details are available at checkout.
Is my payment information secure?
Yes, we use advanced encryption to protect your information.
Account Assistance
How do I reset my password?
Click on ‘Forgot Password’ at the login page and follow the instructions to reset your password.
How can I update my account details?
Log into your account and visit the ‘Profile’ section to update your information.
Need More Help?
If you need further assistance, feel free to contact us at:
Email: support@tekwain.com
Live Chat: Available from 9 AM to 6 PM (Mon-Fri)